Server: Managed Services include monitoring and reporting on critical alerts, OS updates and patches, priority support*, server hardening and on-going security audits (as requested) to prevent data loss and unplanned server downtime.
You will receive comprehensive support that includes remote and on-site server remediation services at a flat monthly rate, meaning there are no 'per-incident' charges. Our monthly reporting and proactive checks assist in evaluating server performance and to determine any action or problem areas that need to be addressed.
Endpoint:
Managed Services include:
- Monitoring and reporting on critical alerts
- Updates and patches, priority support* to prevent
down-time for your users.
You will receive comprehensive support that includes remote and on-site workstation remediation services at a flat monthly rate, meaning there are no 'per-incident' charges. Remote administration tools are used whenever possible to minimize interruptions and provide faster service.
Support includes:
- Installations
- Configurations
- Connections
- Maintenance
- Troubleshooting
- Repair of endpoint devices, accessories and peripherals.
*see our SLA
