Customer Terms of Sale
Last Revised: March 31, 2025
THE TERMS AND CONDITIONSFOR PRODUCTS AND SERVICES ARE LIMITED TO THOSE CONTAINED HEREIN. ANY ADDITIONALOR DIFFERENT TERMS OR CONDITIONS IN ANY FORM DELIVERED BY YOU("CUSTOMER") ARE HEREBY DEEMED TO BE MATERIAL ALTERATIONS AND NOTICEOF OBJECTION TO THEM AND REJECTION OF THEM IS HEREBY GIVEN.
BY ACCEPTING DELIVERY OFTHE PRODUCTS OR RECEIVING ANY SERVICES, CUSTOMER AGREES TO BE BOUND BY ANDACCEPTS THESE TERMS AND CONDITIONS, UNLESS CUSTOMER AND QUADBRIDGE HAVE SIGNEDA SEPARATE AGREEMENT, IN WHICH CASE THE SEPARATE AGREEMENT WILL PREVAIL OVERANY INCONSISTENT TERMS CONTAINED HEREIN.
These Terms and Conditionsconstitute a binding contract between Customer and Quadbridge and are referredto herein as either "Terms and Conditions" or this"Agreement". These Terms and Conditions are subject to change withoutprior notice, except that the Terms and Conditions posted on a Website at thetime that Customer places an order will govern the order in question unlessotherwise agreed in writing by Quadbridge and Customer.
Customer consents to receiving electronic records, which may be provided via a Web browser or e-mail application connected to the Internet; individual consumers may withdraw consent to receiving electronic records or have the record provided in non-electronic form by contacting Quadbridge. Electronic signatures (or copiesof signatures sent via electronic means) are the equivalent of written andsigned documents.
Customer may issue apurchase order for administrative purposes only. Additional or different termsand conditions contained in any such purchase order will be null and void. Nocourse of prior dealings between the parties and no usage of trade will be relevantto determine the meaning of these Terms and Conditions or any purchase order orinvoice. This Agreement contains the entire understanding of the parties withrespect to the matters contained herein and supersedes and replaces in itsentirety any and all prior communications and contemporaneous agreements andunderstandings, whether oral, written, electronic or implied, if any, betweenthe parties with respect to the subject matter hereof.
Ordersplaced by Customer are not binding until accepted by Quadbridge.
1. Definitions.
- Agreement means these terms and conditions;
- Customer means the entity ordering and/or purchasing Products from Quadbridge;
- Products means products and services that Quadbridge resells from Third Party Providers including but not limited to hardware, software, subscription services, updates, bug fixes, maintenance services, support services, warranty services and professional services;
- Quadbridge means Quadbridge Inc.;
- Terms of Use means the terms and conditions or agreement between the Third Party Provider and the Customer applicable to Customer’s use, subscription and/or receipt of the Product which may be in the form of an end user license agreement, terms of use or a separate negotiated agreement between the Customer and the Third Party Provider;
- Third Party Provider means the manufacturer, distributor, licensor or provider of the Product which is resold by Quadbridge, as the case may be;
- Website means this website or any other website operated by Quadbridge.
2. Reseller Only.
Customer acknowledges and agrees that: (i) the Products purchased by Customer are resold by Quadbridge for Customer’s use only (unless otherwise stated in the Terms ofUse); and (ii) Quadbridge is not the creator, manufacturer, distributor or licensor of the Products. In purchasing the Products, Customer is relying on the Third Party Provider’s specifications only and is not relying on any statements or documents that may be provided by Quadbridge.
3. Warranty Disclaimer.
If applicable and permitted by the Third Party Provider, Quadbridge will pass through to Customer any warranties provided to Quadbridge by the Third Party Provider for a Product. This limited obligation to pass through warranties provided by the Third Party Provider to Customer is Customer’s sole remedy and Quadbridge’s sole obligation in connection with representations, warranties and conditionsrelated to Products. QUADBRIDGE MAKES NO WARRANTIES, REPRESENTATIONS ORCONDITIONS IN CONNECTION WITH THE PRODUCTS WHETHER EXPRESS OR IMPLIED, IN FACTOR IN LAW, INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES AND CONDITIONSOF MERCHANTABLE QUALITY, MERCHANTABILITY, NON-INFRINGEMENT AND FITNESS FOR APARTICULAR PURPOSE. Customer acknowledges that no employee of Quadbridge isauthorized to make any representation or warranty on behalf of Quadbridge thatis not in this Agreement.
4. No Indemnification from Quadbridge.
To the extent that a Third-Party Provider provides indemnities to Quadbridge, including but not limited to, indemnification against liability for infringement of a third party’s proprietary rights, and to the extent that such Third-Party Provider permits the transfer of such indemnities to Customer, Quadbridge will pass such indemnities through to Customer. Quadbridge does not directly provide any indemnities in connection with the Products. Further, Customer expressly waives any claim that it may have or allege to have against Quadbridge based on any product liability or infringement or alleged infringement of any patent, copyright, trade secret or other intellectual property right with respect to any Product and also waives any right to indemnification from Quadbridge against any such claim made against Customer by a third party.
5. LIMITATION OF LIABILITY.
- QUADBRIDGE’S TOTAL AND AGGREGATE LIABILITY FOR ANY LOSS, DAMAGE, COST OR EXPENSE SUFFERED OR INCURRED BY CUSTOMER ARISING OUT OF OR IN CONNECTION WITH THE CUSTOMER’S ORDER OR PURCHASE OF PRODUCTS, QUADBRIDGE’S SUPPLY OF PRODUCTS OR THIS AGREEMENT IS HEREBY LIMITED TO THE LESSER OF: (A) THE DOLLAR AMOUNT PAID BY CUSTOMER FOR THE PRODUCT GIVING RISE TO THE CLAIM IN THE TWELVE (12) MONTH PERIOD IMMEDIATELY PRECEDING SUCH CLAIM; OR (B) FIVE THOUSAND ($5,000.00) CANADIAN DOLLARS.
- IN NO EVENT SHALL QUADBRIDGE BE LIABLE TO THE CUSTOMER FOR ANY INDIRECT, INCIDENTAL, PUNITIVE, SPECIAL OR CONSEQUENTIAL DAMAGES. QUADBRIDGE SHALL HAVE NO LIABILITY FOR THE FOLLOWING: (I) LOSSES OF REVENUE, INCOME, PROFIT OR SAVINGS; (II) LOST OR CORRUPTED DATA OR SOFTWARE, LOSS OF USE OF SYSTEMS(S) OR NETWORK(S), OR THE RECOVERY OF SUCH; (III) LOSS OF BUSINESS OPPORTUNITY; (IV) BUSINESS INTERRUPTION OR DOWNTIME; (V) LOSS OF GOODWILL OR REPUTATION; OR (VI) PRODUCTS NOT BEING AVAILABLE FOR USE OR THE PROCUREMENT OF SUBSTITUTE PRODUCTS OR OTHER GOODS.
- The foregoing limitations, exclusions and disclaimers shall apply to any and all claims, regardless of whether the alleged or actual damages were foreseeable or a claim for such damages is based in contract, warranty, strict liability, negligence, tort or otherwise. Insofar as applicable law prohibits any limitation on liability herein, the parties agree that such limitation will be automatically modified, but only to the extent so as to make the limitation compliant with applicable law. The parties agree that the limitations on liabilities set forth herein are agreed and bargained-for allocations of risk and Quadbridge’s compensation for the Products reflects such allocations. Such limitations will apply notwithstanding the failure of the essential purpose of this Agreement or any remedy contained herein and even if a party has been advised of the possibility of any such failure or liability.
6. Tittle and Acceptance.
Subjectto the Terms of Use, title to hardware Products shall pass to Customer, andacceptance of the hardware Products shall occur, upon delivery of the hardwareProducts to the carrier (F.O.B. Origin). For greater certainty, title tosoftware Products will remain with the applicable Third Party Provider (or itslicensor), and Customer's rights therein are contained in the Terms of Use.
7. Payment of Terms.
Terms of payment are within Quadbridge’s sole discretion. Customer is responsible for any applicable sales, use, or other taxes, or federal, provincial, state orlocal fees or assessments associated with its purchase of Products. Customeragrees to pay the total purchase price for the Products plus all shipping costs(if applicable). Unless otherwise stated on the invoice, if Customer ispurchasing Products for use in Canada, payments shall be made in the lawfulcurrency of Canada; unless otherwise stated on the invoice, if Customer ispurchasing Products for use outside of Canada, payments shall be made in thelawful currency of the United States. Overdue invoices shall be subject to aninterest rate of 2% per month (24% annually) calculated monthly from the datepayment was due until the date payment is made, without prejudice to any otherrights, remedies or recourses which Quadbridge may have under this Agreement,at law or in equity. Further, in the event payments are not received inaccordance with the Quadbridge approved terms of payment, Quadbridge maysuspend the provision of Products (including subscriptions and relatedservices) until payment is received. Customer further accepts to pay all costsof collection including legal fees. Quadbridge reserves the right to makeadjustments to pricing and Product offerings for reasons including, but notlimited to, changing market conditions, Product discontinuation, Productunavailability, manufacturer price changes, supplier price changes, foreign exchangechanges and fluctuations, and errors in advertisements. All orders are subjectto Product availability. Therefore, Quadbridge cannot guarantee that it will beable to fulfill Customer’s orders.
8. Confidential Information.
Each party anticipates that it may be necessary to provide access to information of a confidential nature of such party, the Affiliates or a third party(hereinafter referred to as "Confidential Information") to the otherparty in the performance of this Agreement. "ConfidentialInformation" means any information or data in oral, electronic or writtenform which the receiving party knows or has reason to know is proprietary orconfidential and which is disclosed by a party in connection with thisAgreement or which the receiving party may have access to in connection withthis Agreement, including but not limited to the terms and conditions of eachStatement of Work. Confidential Information will not include information which:(a) becomes known to the public through no act of the receiving party; (b) wasknown to the receiving party, or becomes known to the receiving party from athird party having the right to disclose it and having no obligation ofconfidentiality to the disclosing party with respect to the applicableinformation; or (c) is independently developed by agents, employees orsubcontractors of the receiving party who have not had access to suchinformation. To the extent practicable, Confidential Information should beclearly identified or labelled as such by the disclosing party at the time ofdisclosure or as promptly thereafter as possible, however, failure to soidentify or label such Confidential Information will not be evidence that suchinformation is not confidential or protectable.
Eachparty agrees to hold the other party's Confidential Information confidentialfor a period of three (3) years following the date of disclosure and to do soin a manner at least as protective as it holds its own Confidential Informationof like kind but to use no less than a reasonable degree of care. Disclosuresof the other party's Confidential Information will be restricted (i) to thoseindividuals who are participating in the performance of this Agreement and needto know such Confidential Information for purposes of providing or receivingthe Products, or (ii) to its business, legal and financial advisors, each on aconfidential basis. Each party agrees not to use any Confidential Informationof the other party for any purpose other than the business purposescontemplated by this Agreement. Upon the written request of a party, the otherparty will either return or certify the destruction of the ConfidentialInformation of the other party.
If a receiving party isrequired by law, rule or regulation, or requested in any judicial oradministrative proceeding or by any governmental or regulatory authority, todisclose Confidential Information of the other party, the receiving party willgive the disclosing party prompt notice of such request so that the disclosingparty may seek an appropriate protective order or similar protective measureand will use reasonable efforts to obtain confidential treatment of theConfidential Information so disclosed.
9. Terms of Use.
All Products provided to Customer are subject to the applicable Terms of Use. Customer agrees to abide by the Terms of Use and will defend, indemnify and hold Quadbridge harmless from any third party claim related to Customer’sfailure to abide by the Terms of Use. Some Terms of Use may provide forautomatic renewal of certain Product subscriptions. To the extent suchautomatic renewal terms exist in respect of a Product, Customer is responsiblefor any notice requirements related to such automatic renewals.
10. Shipping and Delivery.
Quadbridge cannot and does not guarantee that it can fulfill Customer’s requests for Products. Delivery times are estimates only and Quadbridge shall not be liable for delays. Quadbridge will arrange for shipping with the applicable carrier and include shipping costs separately on its invoice to Client. Quadbridge will not be liable for handling, duties or customs charges for shipments. Quadbridge is not responsible for any damage or loss that may occur to the Products during shipping.
11. Returns.
Allreturns are subject to Quadbridge’s returns policy available on the Website, asamended from time to time. Quadbridge will not be responsible for any ThirdParty Provider’s refusal to accept the return of any Product for any reason. No returns will be accepted without our written authorization.
12. Export Sales.
Customer agrees that it will not divert, use, export or re-export such items contrary to any federal, state or provincial laws in Canada or the United States. Customer expressly acknowledges and agrees that it will not export, re-export, or provide such items to any entity or person within any country that is subject to Canadian or United States economic sanctions imposing comprehensive embargoes without obtaining prior authorization from the applicable authority. Customer also expressly acknowledges and agrees that it will not export, reexport, or provide such items to entities and persons that are ineligible under Canadian or United States law to receive such items.
13. Entire Agreement.
Subject to a separate, written, fully executed agreement between Quadbridge and Customer for the sale of Products or a click-through contract provided by Quadbridge and accepted by Customer for the sale of Products, this Agreement contains the complete agreement between Quadbridge and Customer relating to the purchase and provision of the Products and supersedes all prior negotiations , representations and understandings. For greater certainty, purchase orders issued by Customer are issued for administrative purposes only; terms and conditions contained in any such purchase order shall be null and void
14. Choice of Law.
This Agreement shall be governed by the laws in effect in the Province of Ontario, without regard to its conflict of laws rules. The parties hereby irrevocably attorn to the exclusive jurisdiction of the courts of the Province of Ontario and the Canadian federal courts located therein. The United Nations Convention on Contracts for the International Sale of Goods shall not apply to this Agreement.
15. No Waiver.
No provision of this Agreement may be waived, by any act or omission of either Quadbridge or the Customer, and this Agreement may not be amended except by the express written consent of both parties. For greater certainty, forbearance or indulgence by either Quadbridge or the Customer in any regard shall not constitute a waiver of any provision of this Agreement.
16. Assignment.
Customer may not assign this Agreement or any rights or obligations under this Agreement to a third party without the prior written consent of Quadbridge.
17. Language
The Parties agree that this Agreement be drafted in the English language.
Les parties ont exigé que le présent contrat soit rédigé en langue anglaise.
18.Severability.
In case any one or more of the provisions contained in this Agreement should be invalid, illegal, or unenforceable in any respect, the validity, legality and enforceability of the remaining provisions contained herein shall not be in anyway affected or impaired thereby.
19. Force Majeure.
Except for a party’s obligation to pay the other party any amount owed in accordance with this Agreement, neither party will be deemedto be in default hereunder or liable for a failure or delay in performance that is caused, in whole or in part, by circumstances including, acts of God, acts, omissions or delays of carriers, embargo, explosion, fire, flood, order ofcivil or military authority, disease, strike, lockout, war, Productunavailability, or any other causes beyond its control where such event rendersimpossible or delays a party’s performance. In such an event that impactedparty will promptly notify the other in writing and will use commerciallyreasonable efforts to minimize any resulting delay in or interference with theperformance of its obligations under this Agreement. Delivery and performancedates will be equitably extended to the extent of any such delays.